Question 1

How do I book a transfer?

Accepted Answer

Use our online booking form to submit a reservation request with your route, date, service type, passenger count, and flight details. After submission, you will receive a reference number and your operator will review the request and confirm availability.

Question 2

Is my booking confirmed immediately?

Accepted Answer

No. Reservation requests are submitted as pending and require operator confirmation. This process ensures proper availability and scheduling for your specific date and route.

Question 3

What is the difference between shared and private?

Accepted Answer

Shared transfers group compatible passengers heading the same direction at designated times, priced per person ($25). Private transfers reserve the entire van for your party at a flat rate ($250+), with flexible scheduling.

Question 4

How far in advance should I book?

Accepted Answer

A minimum of 12 hours advance notice is required. Earlier booking is recommended, particularly during busy travel periods and holidays, to secure availability.

Question 5

What are the airport pickup windows?

Accepted Answer

Shared rides from HNL operate on designated pickup windows, currently set at 8:30 AM, 11:30 AM, 2:30 PM, and 5:30 PM HST. Private transfers can be scheduled more flexibly around your flight.

Question 6

How long should I plan for after landing?

Accepted Answer

For domestic flights, allow 45-60 minutes from landing to ground transportation. For international flights, allow 75-90 minutes to account for customs and immigration.

Question 7

Can I book a round trip?

Accepted Answer

Yes. Arrival and departure transfers are booked as separate reservations. This allows maximum flexibility since your return date/time may differ from what you initially plan.

Question 8

What about child car seats?

Accepted Answer

Note any child seat requirements in your booking request. Availability and pricing for child seats is determined by the operator. Include children's ages in the booking form.

Question 9

What happens if my flight is delayed?

Accepted Answer

Include your flight number when booking. If your flight is delayed, contact us immediately. The operator will review and attempt to accommodate changes, though adjustments to confirmed schedules depend on availability.

Question 10

What if I need to cancel?

Accepted Answer

Contact us as soon as possible. Cancellation terms are outlined in our cancellation policy. The earlier you notify us, the more flexibility we can offer.

Question 11

Do you offer wheelchair accessibility?

Accepted Answer

Please note accessibility requirements in your booking request. Specific accessibility accommodations depend on current vehicle equipment. We will confirm what we can accommodate during the review process.

Question 12

Is Blue's Oahu Shuttle affiliated with Disney or Aulani?

Accepted Answer

No. We are an independent transportation service operated by Blue's Towing. We are not affiliated with, endorsed by, or operated by The Walt Disney Company.

Question 13

How many passengers can the van hold?

Accepted Answer

Vehicle capacity details will be posted once finalized. Include your exact passenger count in the booking so the operator can confirm availability for your group size.

Question 14

Do you accept payment online?

Accepted Answer

Payment processing will be available once configured by the operator. Currently, all bookings are submitted as requests and payment arrangements will be confirmed as part of the booking confirmation process.

Frequently Asked Questions

Have more questions? Get in touch.